1. SAP SD & OTC Module Expertise:
· Lead the design, configuration, and support of SAP SD and OTC processes including sales orders, pricing, delivery, shipping, billing, credit management, returns, and revenue recognition.
· Customize OTC flows to align with unique business requirements and ensure compliance with industry standards.
2. Business Process Analysis & Optimization:
· Analyse current Order-to-Cash processes, identify pain points, and propose standardization or automation opportunities.
· Design scalable, efficient OTC process flows to improve order fulfilment and invoicing accuracy.
3. Cross-Module Integration:
· Ensure seamless integration of SD with MM, PP, FI/CO, and PS for unified data flow and operational continuity.
· Handle process dependencies such as goods movements, delivery creation, invoice posting, and financial reconciliation.
4. End-User Enablement & Support:
· Develop and deliver training for OTC cycle users including sales order entry, delivery processing, billing, and dispute resolution.
· Provide expert-level support for operational issues such as blocked orders, pricing errors, and credit challenges.
5. Documentation & Compliance:
· Create and maintain comprehensive documentation for SD configurations, functional specifications, test scripts, and training guides.
· Ensure documentation supports traceability and handover throughout the project lifecycle.
6. Continuous Improvement & Innovation:
· Stay updated on the latest innovations in SAP SD and OTC, including Advanced ATP, Condition Contracts, SAP Fiori apps, and SAP BRIM.
· Drive ongoing improvements in the OTC lifecycle for faster order processing and cash realization.